Booking Policy

Reservations (Mode A)

• Tables are first-come, first-served subject to capacity.
• Cancellation is free up to the window the business sets (default: 2 hours before).
• No-shows are tracked. After 3 no-shows in 60 days, your account is soft-blocked from new bookings until you contact us.
• If the business closes unexpectedly, you'll be notified and any deposit refunded.

Appointments (Mode B)

• If a deposit is required, payment is via Khalti at booking time.
• Cancellation within the free window: full refund of the deposit, processed automatically. Refunds typically settle in 3–7 business days, per Khalti.
• Cancellation outside the free window: refund per the business's stated policy on the booking page.
• If your provider can't keep the slot (e.g. illness), you'll be auto-refunded in full and notified.

Service requests (Mode C)

• Submitting a request is free. The business has up to 4 hours to accept, decline, or counter-propose a time.
• Once accepted, payment happens after the visit — usually in cash or via Khalti directly to the provider.
• Service quality disputes — we don't mediate workmanship. We mediate process: missed appointments, wrong charges, or refusal-to-show.

Disputes

If something goes wrong, file a dispute from your booking detail page. We respond within 48 hours. Refunds for clear platform-side issues (we lost your booking, payment was charged but not credited, etc.) are auto-issued.

Fees

Customers don't pay platform fees. Khalti's transaction fee (~2%) is passed through to the business. You see the full amount you'll be charged before you confirm.

No-show counter

Your no_show_count resets after 60 days. If you believe a no-show was wrongly recorded, dispute it from the booking — owners can reverse it themselves within 7 days.