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Terms of Use

By using The Khoji, you agree to these terms. They're written in plain language so you can actually read them.

1. Who we are

The Khoji is operated by Manish Khanal, an individual based in Kathmandu, Nepal. There's no company entity yet — that may change as the platform grows.

2. Your account

You sign in with email or Google. You're responsible for keeping access to your sign-in method secure. One person, one account. If you also represent a business, the same account claims that business — no separate "business account" needed.

3. Reviews and content

  • You own what you post. You give us a non-exclusive licence to display it on the platform.
  • Reviews must be based on a genuine first-hand experience.
  • No abuse, hate speech, harassment, or doxxing. See the Content Policy.
  • We may hide, edit, or remove content that violates these rules, including content scored low by our automated trust systems.

4. Bookings and money

  • A confirmed booking is a contract between you and the business. The Khoji is the booking interface, not the service provider.
  • Deposits and refunds are processed via Khalti. We never hold your card details. Khalti's terms govern payment specifics.
  • See the Booking Policy for cancellation, refunds, and disputes.

5. Owners and listings

  • You may claim a listing only if you own or are authorised by the business. False claims will be rejected and may result in account suspension.
  • You're responsible for the accuracy of details on your claimed listing — hours, prices, services, photos.
  • We may add or correct factual details if a customer reports an inaccuracy with evidence (e.g. an actually-correct phone number).

6. Acceptable use

Don't scrape the site, automate excessive requests, attempt to bypass authentication, post commercial spam disguised as reviews, or impersonate other users or businesses.

7. Termination

You can delete your account from the settings page at any time. We can suspend accounts that violate these terms. Public reviews you wrote may remain visible (anonymised) at our discretion.

8. Liability

The platform is provided as-is. We aren't liable for the quality of the meals, the punctuality of the plumber, or the friendliness of the receptionist. We will, however, ensure the booking system itself works as documented or refund any deposit collected through it.

9. Governing law

Disputes are governed by the laws of Nepal. Courts in Kathmandu have exclusive jurisdiction.

10. Changes

We may update these terms. Material changes will be announced 14 days in advance via email. Continued use after that period means you accept the change.